GIANETTI

Contact Info

Dropping a notecard at my mainstore mailbox is the best way to contact me when I’m offline. IMs can get capped and lost whether I’m in Busy Mode, offline, or when I crash immediately after log-in. Response time is usually within 24 hours dependent that the following is provided: please note in your message if you made your purchase through SLX, OnRez or the Second Life® world, and provide the Item Name, Color/Style, Transaction ID number and purchase date.

Free Updates

All purchases includes complimentary free updates when available. If you noticed that there’s a new update, contact me!

Replacement Policy/Lost Inventory/Vendor Misdelivery

SL database asset servers issues continue to reoccur about once a month (http://blog.secondlife.com/2007/10/12/inventory-loss-reduction-initiaitive). If you lost your GIANETTI items from your inventory, or you do not receive your purchase delivery inworld, contact me for another delivery. Please note in your message if you made your purchase through SLX, OnRez or the Second Life® world, and provide the Item Name, Color/Style, Transaction ID number and purchase date.

Multiple Purchases

No refunds are offered for GIANETTI items since they are no transfer. Double purchases of identical items will be refunded. For other multiple item purchases (such as 3 or more consecutive purchases of the same item), only items of equal value can be requested. Please remember, if you did not receive an item, check the Second Life Grid Status Reports for any reported in-world issues, clear your cache, relog into a different sim, and check if your purchase is in your inventory with a folder named “GIANETTI”. If the item is still not there, don’t forget to submit a support ticket! You could be one of the very first residents to notice SL database servers failing. See the previous section on how to contact me for your purchase.

Second Life® and SL™ are trademarks of Linden Research, Inc. GIANETTI and GIANETTI Clothing and Avatar Accessories are not affiliated with or sponsored by Linden Research.